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Return Policy

Thank you for shopping at Altai Store. 

If you are not 100% satisfied with your purchase, we're here to help.

CUSTOMER SUPPORT

Customer Support is available 24/7 at contact@altaistore.com.

We do our very best to respond to support emails within 24 hours. 

RETURN POLICY

Our products can be returned within 30 days of the original purchase of the product if they're faulty. Aquasana / Austin Springs Products come with 90 days manufacturer Guarantee. 

To be eligible for a return, please make sure that: 

    1. The product was purchased within the last 30 days.
    2. Product must be unused and in new condition.
    3. You have the receipt, order confirmation or proof of purchase. We are unable to accept returns of purchases made from third-party retailers.

Products that do not meet these criteria will not be considered for return. You will have to send the product on our address and also you have to pay the shipping fee as well. Once we received the item after checking it if it meets the criteria that have been mentioned above. We will refund your money back. 

 

DAMAGED ITEMS

It happens, and if you receive a damaged product, please notify us immediately. 

INTERNATIONAL SHIPMENTS

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility. 

If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy above.

CONTACT US

If you have any questions about our returns and exchanges policy, please contact us at contact@altaistore.com.